Question 1

Who is Shop EvroDom21 online store for?

Accepted Answer

Our online store of products with free delivery is aimed at those who do not want or cannot spend time shopping, know how to count money, or are attached to home. Our services are primarily used by: • young mothers with children; • persons with limited mobility and their trustees; • housewives without personal vehicles; • business women rationally organizing life; • residents of remote corners of the city; • people who need to prepare for the home holiday; • HoReCa enterprises; • those people who know how to value their time.

Question 2

What does the online store Shop EvroDom21 offer?

Accepted Answer

We sell only fresh products, animal feed and household chemicals from trusted suppliers and brands. Home delivery of products is not only convenient, but also beneficial: All items are in stock. You spend time just choosing the right products from the catalog. They will not have to search for an alternative after completing the application; the indicated items are in stock. Goods at a discount. Provided in any category - and you can make your own consumer basket with a minimum budget. Minimum cost. A wholesale price is set for each item - just compare the offers of Shop EvroDom21 online store with a convenience store or the nearest supermarket. Loyalty program. We send discount coupons to our regular customers. And for our most loyal customers, a discount is provided. We can provide additional discounts depending on the amount of purchased products.

Question 3

How does product delivery through the online store work?

Accepted Answer

The principle of delivery through an online store is simple. In the catalog of products and goods, select the necessary products. Add the goods to the basket, which is located on the right side of the screen, then click the "Place an order" button. After placing the order, an e-mail with your order will be sent to your e-mail. An operator of our store will contact you within an hour to clarify delivery details. Note! * Our online store delivers goods to the following settlements: Burgas, Pomorie, Aheloy, Ravda, Nessebar, Sunny Beach, Kosharitsa, Sveti Vlas and up to 7 kilometers from the surrounding territories. * To make a free delivery of goods to your home, you must place an order in the amount of 50 levs. When ordering before 18:00, delivery is carried out the next day. * Until June 13, orders made on Saturday until 18:00 will be delivered on Monday. &nbsp;

Question 4

How to use the product catalog in our online store?

Accepted Answer

How to use the product catalog in our online store? (Option 1) How to use the product catalog in our online store? (Option 2)

Question 5

How to place an order?

Accepted Answer

You can place an order through our website by selecting products and adding them to the basket (as described in Option 1 or Option 2 of the question “How to use the product catalog in our online store?”). The contents of the basket can be seen on the right side of the screen. Then press the button “Place an order” and fill in the data for delivery (name, phone number, delivery address). By phone numbers: (+359) 888-00-22-42, (+359) 885-28-19-74, during business hours from 9.00 to 18.00 (except Saturday) See the detailed checkout instructions.

Question 6

How can I make changes when placing an order?

Accepted Answer

At the time of placing the order, before the final check of the "Basket" and clicking on the "Complete" button, you can change the contents of your order. To do this, simply go to the sections of the store on the site and do a search for the product, and add it to the basket. Click the "Checkout" button in the menu or under the "My Cart" section

Question 7

How to check order status?

Accepted Answer

See detailed instructions here!

Question 8

How can I make changes or cancel the order?

Accepted Answer

You can make changes by orders over the phone while the operator is contacting you. After that, the order is considered confirmed and is not subject to change. You can make one more order. You can make changes on orders over the phone by phone: (+359) 888-00-22-42, (+359) 885-28-19-74 during business hours from 9.00 to 17.00 (except Saturday)

Question 9

Minimum order amount?

Accepted Answer

The policy of our online store provides only free delivery of goods. In this case, a prerequisite must be fulfilled - the order amount must be at least 50 levs. If the order amount is less than 50 levs. You will not be able to place an order.

Question 10

Why is the phone number a required field when placing an order?

Accepted Answer

The phone number is a required field, since communication by order takes place by telephone.

Question 11

What are the payment methods in the online store?

Accepted Answer

Currently, our online store uses a payment method - in cash, upon receipt of the goods. A cash receipt is issued.

Question 12

Delivery deadlines?

Accepted Answer

We try to process incoming orders as quickly as possible, usually it takes one day. When ordering before 18:00, delivery is carried out the next day.

Question 13

What regions does our online store deliver goods to?

Accepted Answer

Our online store delivers goods to the following settlements: Burgas, Pomorie, Aheloy, Ravda, Nessebar, Sunny Beach, Kosharitsa, Sveti Vlas and up to 7 kilometers from the surrounding territories.

Question 14

Why register with an online store?

Accepted Answer

Regular registered customers can purchase goods in our online store at a discount (a discount will be offered when you place an order) Information on the assignment of status is communicated to the buyer by e-mail.

Question 15

How to register in the online store?

Accepted Answer

To register in the online store, you must click the "Registration Form" in the menu of the online store. Fill out the attached registration form and an email will be sent to the email address with a link to activate the account. You definitely need to confirm the desire to register by clicking on the link in the letter. At the same time, a browser window will open on your computer with the page of the online store where you will be thanked for registering. Without clicking on this link (in a letter), registration will not be carried out. Without confirmation after some time, all registration data will be destroyed. This is done so that no one could register you on our site without your desire. The data entered during registration is required by the administrator of the online store so that he can contact you about the order. One of the registration methods is described in detail in the question “How to place an order?”

Question 16

Can I make an order without registering?

Accepted Answer

Yes, of course, you can place an order without registering. At the first order, the system will automatically register you and send the login information by e-mail. Registration makes it easy to fill out contact details for subsequent orders, the ability to use a discount system of discounts. You can also see the history of orders and much more. Ordering is described in detail in the question "How to place an order?"

Question 17

How to recover a password?

Accepted Answer

You can recover your password at the entrance by clicking "Forgot Password". You will be prompted to reset your password via email.

Question 18

How to change the contact information provided during registration?

Accepted Answer

You can change the contact information provided during registration at any time by logging into your account and clicking on the "Control Panel" menu. The contents and capabilities of the “Control Panel” for registered users are described in detail in the question “How to check the status of an order?”

Question 19

I can’t place an order, does the site say that such a user already exists?

Accepted Answer

This means that you are not logged into your account on the site and enter your data already being registered on the site. You must click on the "Enter with Password" or "Continue" button, log in if you do not remember the password, click "Forgot Password", following the prompts to reset the password and place the order. Or register in our online store with other data (email address) to place an order.

Question 20

Can I return, replace the goods from the order?

Accepted Answer

Upon receipt of the goods, the consumer is obliged to inspect the packaging and its contents. In the event of defects or discrepancies, EuroDom21 undertakes to REPLACE the goods received, or to refund the money for this goods at the time of delivery. Replacement of goods is possible by agreeing with the consumer the date and time. * Perishable products (sausage, meat and dairy products, vegetables, fruits) are returned only on the same day of purchase, upon inspection of the order. We recommend that you carefully inspect the order upon receipt. In case of situations of REPLACEMENT of goods, please call (+359) 888-00-22-42, (+359) 885-28-19-74.

Question 21

Do you have discounts for regular customers?

Accepted Answer

For regular customers of our online store there is a cumulative system of discounts. You can find more details on the page Our discounts

Bonus pages

How to check the status of the order?